I am happy to report that one of the two came in and bought rug-hold product. She said, "I bought some from Home Depot and it doesn't work. My carpets are sliding all over the place. Your stuff works, though!"
This is music to our ears. It's always great to know without a doubt that the products we use or sell are top quality! If you need rug-hold product to prevent your carpets from sliding or moving out of place, you can trust that our rug-hold product is worth the money!
The title of this blog is "They'll Be Back" for a reason. Having returning walk-in customers come back to DWP Carpet Binding is a great compliment. One said, "I love coming in here." [He's actually in right now as I write this, just chit-chatting with Dan!]
A returning walk-in customer must come back for good reason. Perhaps, they enjoyed the expedient service or the quality of our binding materials. Perhaps, they enjoyed working with two people who are typically happy, easy to work with and charming. Perhaps, they don't have any other options (which we already know, is not the case).
Whatever their reasoning, they come back.
Dan always said, "If you give the customer a good quality product with impeccable service, they'll always be loyal." I believe our track record with returning customers and very low numbers in the complaint department, proves that Dan is correct. It means more to us to have loyal customers, instead of a higher number of customers who do not return for business.
Many thanks to our returning customers,
Paris & Kenneth!
Your loyalty shows us that we're doing something right; making our work days more meaningful!
*Paris repaired serging on a small area rug & purchased rug-hold product.
*Kenneth brought in three different types of carpet to have fabricated into various sizes and bound.
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