Friday, December 30, 2011

Happy New Year!

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Happy New Year!!
Before we get ready for the big countdown, we have to get ready for the big celebration!

DWP Carpet Binding will be closed by noon today.
DWP will also be closed on
Monday January 2, 2012.

We would like to wish everyone a happy, healthy, successful New Year in 2012!
-The Team of DWP Carpet Binding

Thursday, December 22, 2011

Ho Ho Holiday!

With the closing of 2011 approaching, there is much to celebrate.
1. We started our eighth year of business in November; statistics show most new businesses will be out of business prior to the seventh year.
2. Despite the down turn economy, we have been able to sustain our business numbers with the hard work of our customers & the increased business of walk-in customers.
3. Soon we will be in our new pajamas having a dance party with all of our immediate family present!
(A Christmas Eve tradition the Vice President, Bobbie has maintained since my youth!)
4. Time off!!

With that being said, here are DWP Carpet Binding's business hours for the next two weeks:
Friday, December 23rd, 8 am - Noon. 
CLOSED Monday, December 26th.
Friday, December 3th, 8 am - Noon.
CLOSED Monday, January 2nd.

Dan always says, "There's no magic elves that get the binding work done." Even though I work here, I don't believe it! During the mad rush prior to Thanksgiving, we were slammed with projects. Somehow Dan and myself were able to get all the projects completed. This holiday season, we were not as busy as most years in the past, however we are still slammed with "rush" jobs. Which, again, will be completed in the time frame our customers are requesting. Sometimes you spend the day feeling as if you haven't accomplished enough, if anything at all. Then you look at your billing & the amount of packaged goods waiting for pick-up and realize "we did all that!". It's a great feeling. Magic elves? Perhaps not. Though, I can't say what happens when I leave at 4 o'clock! 

I would like to share a story, it will certainly come off as self praise, however, sharing the story will showcase DWP Carpet Binding's service & quality of work. 
A woman contacted me some time ago asking about having a piece cut to multiple sizes & finishing off the edges with binding or serging. She currently resides in Maryland. Upon hearing that, I asked, "There isn't a local binding shop in your area?" She replied, "They told me they couldn't bind it, because it would unravel." I followed up by telling her that the piece could be latexed prior to being cut, which would prevent the unraveling. With many e-mails back & forth, along with phone calls. We get the job. She ships it to us & immediately I think "Why couldn't her local binding shop take care of this for her?!" It was no big deal knowing what needed to be done. 
Anyway, we completed the job. I had to e-mail her the final product to make sure she was happy with it. She was. This was her response:
  "The rugs look great. Thanks for your wonderful service and above par communication skills.
Looking forward to having the rugs nestled in their intended spots whenever they make their way home to me. It would only be courteous to shoot you an email and let you know when they arrive home. Have a Merry Christmas and Happy Holiday."

With her carpets on their way home, we are proud to have been a part of the solution for her binding needs. She took a leap of faith by sending them to us all the way from Maryland, even more so because she paid us prior to having received the rug! Although I would encourage for most people to stick with their local binding shops, DWP Carpet Binding is happy to serve anyone who has a void to be filled! Having received this project was a great joy & the customer was very easy to work with despite not having the ability to communicate face-to-face!
To Trish of Maryland,
Thank you for giving us the opportunity to help you! 
DWP Carpet Binding appreciates the business & leap of faith!

DWP Carpet Binding is wishing everyone a very Merry Christmas, a safe & happy Holiday Season and of course a Happy New Year!

We'll see you in 2012!