Let's Be Honest: You Have Options:

Yesterday there were two instances when it became obvious that our customers don't always stick with us.

The first being when an installer came in to pick up a small runner that was dropped off the day before. He had given us a sample of the binding that we were supposed to match up our binding with. Well, it was not our binding material, which was red flag number one. Number two was when he admitted, "I'm sorry. It was taken to [enter competitor's name here]."

The second instance was when our "competitor" actually dropped off a job to us, because they couldn't get it completed. We are assuming that after they cut the carpet, they attempted to bind it with no success.
Hey no "tears in the beer" here, we look like super heroes cause we did COMPLETE the job!

What this translates to is this: you have options & that's ok! You may not necessarily contact our direct "competitor", but you may inquire at Lowe's or Home Depot, believing they are low cost providers. Let me explain why this isn't true.

1. They do not use 1.25 inch polyester binding as their standard application, DWP Carpet Binding does!
2. They don't have the same turn-around time we do. We offer while-you-wait service or same day service. If you can't wait or can't come back in the same day, most likely it will be completed by the next day anyway! I've been told by customers in the past that Lowe's or Home Depot's turn-around was 2 -3 weeks at the bare minimum! 
3. Our competitors do not have the same passion for the work that we do! Dan, the owner, has taken on many difficult projects. In doing so, he has taught himself & learned quite a bit about how to get each job done properly. 

Part of the reason our "competitor" couldn't complete the job they brought to us yesterday is because they haven't taken the time to learn about various TYPES of carpet backing nor the problems they may cause while trying to bind or serge them. Due to this fact, they also weren't aware of how to find a solution to complete the job. Meanwhile, Dan & the Team of DWP Carpet Binding were fully aware of how to handle the carpet so that we could bind it. Although it was a difficult task, we knew what to do immediately upon receiving the carpet (sorry, I can't reveal any of our trade secrets [wink, wink].) At the end of the day, we got a job done that our "competitors" clearly were incapable of doing.

At this point, you may be wondering why I continue to use the term "competitor" with quotations ... well, if they could do what we do, with a turn-around as fast as us and with our reasonable pricing they would be a legitimate competitor. Yesterday was a clear-cut example that they're not even in the same league as us! You wouldn't compare a minor-league ball player with a major-league player, would you?
We wouldn't either.

Be smart.
Check out your options because you have many. Ask a lot of questions to make sure they know that they're knowledgeable about their work. Then make an educated decision about where to bring your projects ...  carpets or anything else.
 This only helps you in the long run!

DON'T FORGET TO CHECK OUT OUR WEB-SITE & ETSY STORE:
http://dwpcarpetbinding.com/
http://www.etsy.com/shop/KellyGreenCarpets