If you have read through our web-site you may have noticed that we offer same-day & while-you-wait service. What we would consider a small project is one that would take under an hour or less to complete. DWP Carpet Binding gets customers from all over Connecticut, some come in from Massachusetts and some even take a drive from miscellaneous parts of New York. As opposed to having them drive back and forth, especially in cases when a long ride is involved, DWP Carpet Binding will have them stick around our shop or run a local errand so that we can finish their project and send them on their way. This is how Dan feels he will save you money, by saving you time & unnecessary driving expenses on gas!
Another advantage of providing while-you-wait service or same-day service is in cases where our customers have to finish up an install job, but unexpectedly fall short of material to finish the job. Their installers or project managers will come in with these quick projects, wait for their completion, then get back onto the job site without skipping a beat! There is no down time wasted. Not having to wait for a turn-around time of a day or two (or even much more in some cases) helps them finish their job in the time they promised their customer. With that being said, DWP Carpet Binding is also a great resource for all out-of-state contractors. There has been a handful of times that out-of-state contractors contacted us to do a job (an example would be carpet base) while they are in town. We welcome out-of-state contractors to call on us when a binding service is needed!
The idea of same-day & while-you-wait service is such a simple concept yet it often makes heads spin when asked, "did you want to wait for this?" .
"I can get it done now?!"
At DWP Carpet Binding you can! Having this idea of what makes good service better has helped us gain a better reputation with our customers, but more importantly it has helped customers out of some serious jams. A few years back a customer had an order for 16, 000 feet of carpet base. The order was for 3,000 feet of one carpet and 13,000 of a secondary carpet. Well, the factory mixed up the order giving them 13,000 feet of brown carpet when it should have been green! They called on us to see what our turn-around time could be to complete such a big job. Will you believe me if I told you that DWP Carpet Binding popped out 13,000 linear feet of carpet base in 2.5 work days? We got the job in on a Wednesday afternoon and had it completed entirely by the end of our work day on Friday... With a team force of just two humans! Our customer was relieved and able to complete their install job despite the horrible mix up from the factory.
This is the standard DWP Carpet Binding sets in service. We don't mess around when it comes to work and we want to keep our competitors in the same league as us by setting such standards! We'll save you time, money and prevent unnecessary stress when the "going gets tough"!
DON'T FORGET TO CHECK OUT OUR WEB-SITE & ETSY STORE:
http://dwpcarpetbinding.com/
http://www.etsy.com/people/KellyGreenCarpets
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