Tuesday, November 15, 2011

...They'll Be Back ...

From the middle of last week and the beginning of this week, we have had two returning walk-in customers!

I am happy to report that one of the two came in and bought rug-hold product. She said, "I bought some from Home Depot and it doesn't work. My carpets are sliding all over the place. Your stuff works, though!"
This is music to our ears. It's always great to know without a doubt that the products we use or sell are top quality! If you need rug-hold product to prevent your carpets from sliding or moving out of place, you can trust that our rug-hold product is worth the money!

The title of this blog is "They'll Be Back" for a reason. Having returning walk-in customers come back to DWP Carpet Binding is a great compliment. One said, "I love coming in here." [He's actually in right now as I write this, just chit-chatting with Dan!]

A returning walk-in customer must come back for good reason. Perhaps, they enjoyed the expedient service or the quality of our binding materials.  Perhaps, they enjoyed working with two people who are typically happy, easy to work with and charming. Perhaps, they don't have any other options (which we already know, is not the case).

Whatever their reasoning, they come back.
Dan always said, "If you give the customer a good quality product with impeccable service, they'll always be loyal."  I believe our track record with returning customers and very low numbers in the complaint department, proves that Dan is correct. It means more to us to have loyal customers, instead of a higher number of customers who do not return for business.


Many thanks to our returning customers,
Paris & Kenneth! 
 Your loyalty shows us that we're doing something right; making our work days more meaningful!

*Paris repaired serging on a small area rug & purchased rug-hold product.
*Kenneth brought in three different types of carpet to have fabricated into various sizes and bound.

Friday, November 11, 2011

Thank You to ALL of America's Veterans!

I'd like to start this blog off by saying, DWP Carpet Binding has the privilege of  honoring two veterans everyday. Dan's father, Wally and his Uncle Jimmy. Both of their flags were given to him during the burial services for safe keeping. Both American Flags (which is also what we use as a logo symbol) hang proudly in our warehouse facing each other. They are Dan's "lucky charms" in business and he truly believes that both his father and uncle are not only looking over him everyday, but the business as well!


On this Veteran's Day there are so many options as to posting pictures or stories to spread the awareness of what truly happens when one is in any military service for this country. Yesterday I spent some time watching "Vietnam" on the Discovery Channel and was truly amazed by the MANY heroic acts that were captured on film, now being shared and discussed in further detail by the person who experienced it.

There are so many touching stories, not just on the Vietnam war, but in every act of service our military provides for us! Today I correlate two great stories that discuss history in war & recent events that occurred.

Flipping the middle finger was something that has been done throughout history, however, in times of war it is linked to the days when Archery was the greatest tool for weaponry. Opposing sides would purposefully aim for their enemies middle finger in order to handicap them and prevent them from being able to shoot a bow and arrow.  If the target was missed or if after combat battle, a soldier's middle finger remained, he would flip up his middle finger towards his enemy as if to say "Look, I still have my middle finger!", also showing that he still has the ability to fight in war!

As time passed the gesture has turned into an act more so of obscenity than anything else.

I present to you a great story that I find chilling, heroic and hilarious all in one.
 *Please note: I use the term "hilarious" because of the correlation between the history of "flipping the bird" with the following story. Not because I find any acts of violence or the seriousness of war funny. I suppose I could use the term "ironic", but still when  you read the following, I'm sure you too will have a smile on your face by the time  you're done reading it!

The following picture and story is something a friend posted on Facebook. DWP Carpet Binding does not own rights to the picture, nor the story that follows it. I merely copy & pasted what was posted on Facebook.



"Leading the fight is U S Marine Gunnery Sgt. Michael Burghardt, known as 'Iron Mike' or just 'Gunny'. He is on his third tour in Iraq .. He had become a legend in the bomb disposal world after winning the Bronze Star for disabling 64 IEDs and destroying 1,548 pieces of ordnance during his second tour.

Then, on September 19, he got blown up. He had arrived at a chaotic scene after a bomb had killed four US Marines. He chose not to wear the bulky bomb protection suit. 'You can't react to any sniper fire and you get tunnel-vision,' he explains. So, protected by just a helmet and standard-issue flak jacket, he began what bomb disposal officers term 'the longest walk', stepping gingerly into a 5-foot deep and 8-foot wide crater.

The earth shifted slightly and he saw a Senao base station with a wire leading from it. He cut the wire and used his 7" knife to probe the ground. 'I found
a piece of red detonating cord between my legs,'
he says. 'That's when I knew I was screwed.' Realizing he had been sucked into a trap, Sgt. Burghardt, 35, yelled at everyone to stay back.
At that moment, an insurgent, probably watching through binoculars, pressed a button on his mobile phone to detonate the secondary device below the sergeant's feet. 'A chill went up the back of my
neck and then the bomb exploded,' he recalls. 'As
I was in the air I remember thinking, 'I don't believe they got me.' I was just ticked off they were able to do it. Then I was lying on the road,
not able to feel anything from the waist down.'

His fellow Marines cut off his trousers to see how badly he was hurt. None could believe his legs were still there. 'My dad's a Vietnam vet who's paralyzed from the waist down,' says Sgt Burghardt. 'I was lying there thinking I didn't want to be in a wheelchair next to my dad and for him to see me like that. They started to cut away my pants and I felt a real sharp pain and blood trickling down. Then I wiggled my toes and I thought, 'Good, I'm in business.' As a stretcher was brought over, adrenaline and anger kicked in. 'I decided to walk
to the helicopter. I wasn't going to let my team-mates see me being carried away on a stretcher.' He stood and gave the insurgents who had blown him up a one-fingered salute. I flipped them one. It was like,'OK, I lost that round but I'll be back next week.'   

Copies of a photograph depicting his defiance, taken by Jeff Bundy for the Omaha World-Herald, adorn the walls of homes across America and that of
Col. John Gronski, the brigade commander in Ramadi, who has hailed the image as an exemplar of the warrior spirit.
Sgt Burghardt's injuries - burns and wounds to his legs and buttocks - kept him off duty for nearly a month and could have earned him a ticket home. But, like his father - who was awarded a Bronze Star and three Purple Hearts for being wounded in action in Vietnam - he stayed in Ramadi to engage in the battle against insurgents who are forever coming up with more ingenious ways of killing Americans."


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This is why I enjoy this story so much; it's appropriate on so many different levels. Plus, who doesn't love "flipping the bird"?!


To all of our Veterans, 
We thank you for your services; past, present & future.
-The Team of DWP Carpet Binding

Monday, November 7, 2011

I Can't Speak for Everyone .... Or Perhaps I Can.

Well, after a weekend of a surprise snow storm followed by a week without power I was surprised to find out just how far (or short) my patience will go. As the snow storm started Saturday evening, here in CT, I was excited. My friends and I had discussed, perhaps 2 weeks previously, how it was supposed to "snow early this year", one in which predicted : "It will snow before Halloween!", to which we all cringed in high hopes that it wouldn't. Partly because we didn't want what the majority's favorite holiday was to get ruined and partly because we just weren't ready for the snow. We were experiencing phenomenal weather for the later part of the year, 60 degrees in October is wonderful. How could it possibly snow?!

Well, that friend's prediction was accurate. As the snow fell, the weekend of Halloween we watched as the huge snow flakes delicately placed themselves wherever the wind carried them. As the frosty bits of air became thicker and started accruing up we thought to ourselves, "How bad could this really get?!"

Then as the hours passed by and the snow didn't let up, we watched as the tree branches were weighed down with both their leaves and the accruing wet, heavy snow. Some of which were bending over power lines. "This can't end good", we thought aloud.

Little did we know we were facing a week's worth of life without power. No electricity, no preparation for the storm. As the storm passed we woke up to what looked like destruction of war, between Mother Nature and her minions, the trees. Neighborhoods filled with those who worked diligently to clean up the mess. First, removing the 6 - 10 inches of snow from their driveways. Second, branches that had fallen causing either major or minor destruction depending on the location. Third, a source of heat followed by ways to cook a warm meal for the evening. After all, after a day's of hard work a.k.a. manual labor, one needs to replenish with a good meal! The excitement of the storm quickly wore off within 24 hours. Although it was incredibly amazing to witness, it was soon learned of all the problems it caused. Gas lines miles long. The losses in property damage, food supply & access to the everyday perks we take for granted, such as a hot morning cup of coffee brewed at home.

At first, I believed that despite the length of time it would take for power to be restored, I was going to make the best of the situation & getting by would be a breeze. Who doesn't love camp fires on a brisk evening?! I could get by on a can of soup heated by fire for dinner. I could snuggle close with my significant other to keep warm at night. This seemed to be the life I would want to lead for the rest of my life. Simple. Every task having meaning, because it meant you were getting by without the need of luxuries that many countries don't have. It meant you were taking care of yourself (and loved ones) by any means possible.

Then it happened. A full seven days later, my patience ran out.
Not even over anything major. In fact, I lost it over something so trivial.... I couldn't find my trustee knee-high wool socks I relied on throughout the week to keep warm. As I rummaged in the dark, early morning (which is not at all my best hour), I quickly became angry that once again I was seeking what I considered "necessities" in the dark, unsuccessfully! It had been a really awful night's sleep, cold, damp and restless. I couldn't take the fact that the one article of clothing that was useful to me was "missing", lost to the shadows of a cold dark room.

It set the tone for my entire day.
I didn't care anymore. I wasn't going to spend one more hour without heat or electricity. I nearly felt homicidal, which really threw me off my game. While a few customers came in to work, because we indeed had power back, yet no phone lines, I gave them the stink-eye. "Are you serious? Someone needs a carpet bound when I've been freezing all week and now feel as though I'm catching cold because of this stupid power outage?!"

Then amidst my inner rage, I remembered, I was not the only one who faced this power outage. I was not the only person who was once amazed by an untimely storm, now disgruntled at the aftermath. In fact, I was merely 1 of 800,000 (if not more) to be experiencing such chaos. I remembered that I was at work; a job I am proud to have, proud to execute quality workmanship, also proud to be a part of a team that actually cares. Despite the lack of power and I'm sure a shortage of funding, customers were still seeking our resources and trade's ability to give them one more piece of comfort. They were still allowing us to be up and running as a business.

It was at that point that I knew I had to shake off the anger and frustration to continue my best workmanship. Otherwise, I needn't be here.

Dan too experienced a difficult week, as he was at home cleaning up the destruction two oak trees left in his front yard. By the seventh day he too had lost his patience with the cold and the "new way of living". It was that day that he set out to get a generator because there was no way he and his wife would go one more day in the madness. After a full day of searching, hooking up & finalizing the generator project, he was yet again defeated with the return of the power just 4 hours later. After a week full of frustration, chaos, unfinished goals, he had met his match. Yet, he found the will power to continue on with work and then worked TWO 12-hour days over the weekend at the flea markets.

This is the team of DWP Carpet Binding.

Despite our own personal set backs, frustrations, feelings of resentment, we know what it means to run a business and do it flawlessly. Despite not having phone lines & knowing that many would be working on cleaning up their own homes, we kept our normal business hours when we regained our power. We knew that it might mean sitting at an office for an eight hour period just to have one customer come in with a $9 project. Whether it was $9 or $9,000 (which didn't occur), we WANTED to be there for our customers, who were experiencing just as much frustration as we were. We could listen with an empathetic ear for five minutes, or offer a few minutes in a warm place. Something is better than nothing.

As we sit here, still with slow to no business activity, we feel the consequence of the snow storm that began with us in awe, ending with utter disgust. However, we are extremely thankful to be back up and running, both in our homes and here in our business.

With as much sincerity as one can give while writing a blog, we truly hope that everyone is going to get their power back sooner than later. Each and every one of us has been impacted in one way or another (or in several ways) and much like the proud Americans before us, we will persevere if we stick together ... Not just through the recovery of the storm, but in general. We'll share our horror stories of the week, or still growing frustrations for lack of power. Yet, in the near future, when all power is restored, we'll have the ability to look back and laugh at the trivial things that made us mad or success stories of determination while cleaning up the mess.

We will look back and say, "We endured this. Together."

Warm wishes of safety, comfort and the simple joys in life to you all!

-The Team of DWP Carpet Binding

Wednesday, November 2, 2011

Back On & Running ... Sort of...

DWP Carpet Binding has power back on!
We're open however we do not have phones lines back on.

Come on in with your binding needs!

Stay safe & warm for the duration of the power outage thanks to the freak snow storm!

Friday, October 28, 2011

Buzzzz.... We've Been Busy!

I have not posted in a while, but for good reason:
We've been kept so busy in the warehouse, it's hard to write a blog AND bind carpet!

We have had projects galore in this past week or two. Many were projects of our regular customers; thousands of feet of carpet base, about 25 - 45 area rugs of various shapes and sizes and a handful of walk-in customers with miscellaneous requests. It has been a great couple of weeks, you would think that this awful economy was finally turning around! [Wishful thinking, I know.]

Unfortunately, we have not been able to thank those who have come in, so I would like to take a few minutes to do so now.
 Many "Thanks" to:
The Blanchards of South Windsor, who had an area rug cut & serged!
Steve, who was sent in by his wife to have an oriental carpet re-fringed for their upcoming Thanksgiving party!
Peggy, who had a gorgeous woven carpet cut down & serged on all four sides.
Sal, who brought in a couple of oriental runner remnants to have the ends serged after installation on their stairs.
 Ingrid, who just dropped off her woven carpet to cut off the fringe to be replaced with serging; there are also a couple of areas that need a little attention for repair.
Edita, who also replaced fringed ends with serging.

It is such a great feeling to know that we are helping people maintain the use of carpets old and new. All of them had different needs, none of which were an obstacle for DWP Carpet Binding to handle!  Thank you to all of our customers and walk-ins that have kept us busy, busy, busy these past few weeks. We have enjoyed being productive as well as a resource for ALL of your carpet binding needs.  


DON'T FORGET TO CHECK OUT OUR WEB-SITE & ETSY STORE:

Monday, October 10, 2011

Thank You:


A big "Thank you" to everybody who purchased a carpet from DWP Carpet Binding, 
this past weekend at Stormville Airport Flea Market!
It was our most successful weekend & are so pleased with the results. 

See you next year!
-The Team of DWP

Tuesday, October 4, 2011

Where's "Waldo" this Weekend?!

DWP Carpet Binding is excited to announce that we will be at the Stormville Airport Flea Market this weekend!  It is one of the Northeast's biggest flea market and a big deal to locals! We are hoping to hit a home run and diminish what is left of our old stock and our new stock!

We are making this announcement early for one reason:
If you're in the market for a carpet, NOW IS THE TIME! There might be limited pieces left after this weekend's big event! Last Friday a returning customer, Sandy, brought her daughter Kim in to us as she was looking for new carpets for her house. Sandy told Kim "Don't go anywhere, I've got just the place to get some great carpets..." then told Kim about DWP Carpet Binding. Kim bought 8 new carpets for multiple areas in her home! She also purchased a piece of non-skid rug-hold product for one piece. DWP Carpet Binding really was a one-stop shop for her needs!
Thank you for your purchases Kim!
Thank you Sandy for the reference, we really appreciate it!

Although I have mentioned our new stock several times, I have not mentioned the "golden pieces". Often times people are looking for oriental runners, which are hard for us to come across. However, in our last purchase of stock pieces we happened to come across these wonderful mats:
Oriental Mats: 30 inch by 2 foot

We have about 30 - 40 pieces, 30 inches by 2 feet. We also have a dozen pieces that measure 30 inches by 3 feet. They're being sold for $5 and $7 a piece! That is a steal! They may be used as scattered rugs throughout your home or the runners can be used in short hallways, etc. 

Get them while they're here, folks! Stormville Airport Flea Market will (hopefully) make a huge dent in our inventory. 

DON'T FORGET TO CHECK OUT OUR WEB-SITES: